Here is some helpful information. If your question is not covered below, please feel free to reach out to us
directly via our email at twigsandbirch@gmail.com

THE NITTY GRITTY

SHIPPING

Each item is handmade, so please allow 3-5 business days for your product to be created and shipped. This does not include weekends or holidays. All items are shipped via USPS, therefore, Shipping costs will vary based on the size of your order and location of delivery.

RETURNS

Returns are accepted for non-custom items within 14 days of delivery of the order. Returned items must be in new, unused condition. Refunds will be given for the returned item(s) value, minus any shipping costs. Return shipping is the responsibility of the buyer. PLEASE REACH OUT TO US FOR FURTHER INSTRUCTIONS ON RETURNING YOUR ITEM.

 

All sales are final for custom and personalized items due to their custom nature.

gift wrapping

All of our individual items come wrapped and ready to be received, but if you would like to include a gift note or to/from tag please leave all the info in the 'note to seller' box when checking out. We'll provide the note to make it special for the recipient.

care instructions

All of our Totes are reusable and washable. We suggest washing on a delicate setting and laying flat to air dry. We do highly suggest sticking to spot cleaning, if possible.