Here is some helpful information. If your question is not covered below, please feel free to reach out to us
directly via our email at

A bulk order is an order of 10 or more items. Special pricing is available when purchasing 10 or more of the same item. This is the perfect option for special occasions and weddings.

We would love to customize and personalize any of our products for you!

Whether you would like to add a name or your logo on some of our existing items or if you would like a new custom design created for your special occasion, please feel free to reach out with any requests. As all of our products are handmade to order, we have a great amount of flexibility! Custom designs include one free proof and one free revision. Any further proofs will incur an additional design fee.

Each item is handmade, so please allow 3-5 business days for your product to be created and shipped. This does not include weekends or holidays. All items are shipped via USPS, therefore, Shipping costs will vary based on the size of your order and location of delivery.

All sales are final for custom and personalized items due to their custom nature. Returns are accepted for non-custom items within 14 days of delivery of the order. Returned items must be in new, unused condition. Refunds will be given for the returned item(s) value, minus any shipping costs. Return shipping is the responsibility of the buyer.

R E T U R N  S H I P P I N G:
To return your order, please include either your receipt and/or or a written note for the reason for returning the item. You should mail your product to the attention of Twigs & Birch at:

308 Weir Drive

Winter Garden, FL 34787

Custom &

Personalized Orders



Bulk Orders


All of our individual items come gift wrapped and ready to be received, but if you would like to include a gift note or to/from tag please leave all the info in the 'note to seller' box when checking out. We'll provide the note to make it special for the recipient. If you would like bulk orders gift wrapped, there will be an additional $2.00 fee per item.

All of our Totes are reusable and washable. We suggest washing on a delicate setting and laying flat to air dry. We do highly suggest sticking to spot cleaning, if possible. 

Thank you for your interest in Twigs & Birch to fulfill your wholesale needs. We would be honored to provide packaging for your products or for you to carry our fun & functional totes & gifts in your store! Please feel free to reach out to us directly to discuss more details and pricing.

gift wrapping

care instructions